Tred Flooring (“Tred”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you interact with our website, submit enquiries or upload project details.
1. Personal information we collect
1.1 Information you provide
When you submit a form or enquiry, we collect:
- Name
- Email
- Phone number
- Address
- Area of your home (Living, Kitchen, Bathroom, etc.)
- Flooring interest (Carpet, Hybrid, Timber, etc.)
- Project details (free text)
1.2 Information collected automatically
Our website may automatically collect:
- IP address
- Device type
- Browser type
- Time on page
- Pages visited
- Referrer
- Interaction behaviour
- Cookie and tracking data
1.3 Tracking tools we use
We may use:
- Google Analytics
- Meta Pixel
- TikTok Pixel
- Hotjar
- Session analysis tools
These help us understand user behaviour and improve performance.
2. How your information is used
We use your information to:
- Respond to your enquiry
- Provide quotes or assessments
- Understand your project requirements
- Communicate with you
- Analyse website performance and customer behaviour
- Improve our services and marketing
We do not sell personal data.
3. How your information is stored
Your data may be stored in:
- Supabase databases
- Secure hosting providers
- Internal systems used for customer service
We take reasonable steps to protect your information.
4. How long we retain data
We keep your information only as long as necessary to:
- Provide our services
- Review or assess your project
- Maintain business records
- Comply with legal obligations
5. Sharing of data
We may share data with:
- Hosting providers (Vercel, Render, Supabase)
- CRM or internal systems
- Email and communication tools
- Analytics and marketing platforms
- Professional advisers
Only as needed to operate the business.
6. Cookies and tracking
We use cookies and tracking tools to improve functionality, measure traffic and assist in marketing. You may disable cookies in your browser.
7. Your rights
You may:
- Request access to your data
- Request correction or deletion
- Opt out of marketing
- Request details of how your data is used
Contact us at: info@tredflooring.com.au
8. Changes to this policy
We may update this Policy as needed. The latest date will always be shown above.
